Shipping policy

Thank you for choosing pinkseriesgem.com. We strive to provide a seamless and enjoyable shopping experience. Please review our Shipping Policy to understand how we process and deliver your orders.

Order Processing Time:

  • All orders are processed within 3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the destination and the selected shipping method.

Free Shipping:

  • Free shipping is automatically applied at checkout.

Shipping Methods:

  • We offer the following shipping methods:
    • Standard Shipping
    • Expedited Shipping

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order by clicking on the tracking link in the email or by logging into your pinkseriesgem.com account.

International Shipping:

  • We offer international shipping to select countries.
  • International shipping rates and delivery times vary based on the destination.

Customs and Duties:

  • International orders may be subject to customs duties and taxes imposed by the destination country.
  • pinkseriesgem.com is not responsible for any customs fees or import duties that may apply.

Shipping Delays:

  • Please note that delivery times are estimates and may be impacted by factors beyond our control, including but not limited to pandemics, customs clearance, weather conditions, or postal delays.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delivery issues.
  • pinkseriesgem.com is not responsible for orders shipped to incorrectly provided addresses.

Delivery Issues:

  • If your order is delayed or if you encounter any issues with the delivery, please contact our customer service team at [[email protected]] for assistance.

Lost or Stolen Packages:

  • pinkseriesgem.com is not responsible for lost or stolen packages. Please ensure that the delivery location is secure.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at [[email protected]]. Our customer service team is here to assist you.

Thank you for choosing pinkseriesgem.com. We appreciate your business and understanding in unpredictable situations.